Contact Center
CCaaS is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.
Advanced Call Routing
Flexible and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms will ensure your calls are answered by agents working in the office or from home.
Call Recording & Analytics
Integrated voice recording and powerful real time monitoring with provide visibility and control over a distributed workforce. Analytic reporting tools will enhance employee training and improve your customer experience.